Frequently Asked Questions

You will receive an order confirmation email when your order has been placed.  You can check the status of your order by visiting the Order Tracking page.
If you don’t receive an email within 10-15 minutes, please make sure to check your spam folder and white list our email address.

Orders are normally shipped within 24 hours of being placed. Hence, any cancelation should be made within 24 hours. For further information, make sure to check Returns page.

Once your order is shipped out by our team, you will receive an email with your tracking number information. This usually takes 2-3 business days. For example, if you submit your order on Friday or during the weekend, our warehouse team will have your order shipped by Tuesday or Wednesday (non-holidays).

Once your order is submitted, our warehouse will ship it within 3-4 business days or 6-10 business days, depending on the delivery method you’ve selected. For further details, please check our Shipping/Delivery page.